Troubleshooting

 

Question : My adapter wants to log into networks other than TFA-Wireless. How do I fix this problem?

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Answer : Open your 802.11 WLAN Client Utility. The above window should appear. Click on Profile Management. Select Profile, then Default, and finally click on Modify. Under Network Names, type in TFA-Wireless (case matters) into SSID1, as seen in the window below. If you continue to have trouble, click on Profile Management again, and then Scan. Choose the best TFA-Wireless connection on the list.

 

LEAD Technologies Inc. V1.01

 

Question : I have the EUB-862 wireless adapter and I am not receiving any internet. What do I do?

Answer : First, make sure you installed the setup.exe file, which is copied to your computer from the disk, labeled Wireless LAN Simple Mobility. Follow the directions in the 862UsersManual.pdf or 362UsersManual.pdf file to install the driver and web client utility.

Question : I did that, but still nothing happens.

Answer : Check to see if the four bar signal icon is in your menu bar. A picture of it is below. Four green bars means the wireless signal is excellent. All grey or white bars mean that there is no connection to a wireless network.

 

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Wireless adaptor at Excellent Signal Strength

 

If neither image appears, follow these instructions.

For Windows XP users:

In the Start menu, click on settings, and then network connections. There should be a wireless network connection for WLAN USB 2.0 Wireless Network Adapter. If there is not, reinstall the client and the driver. Otherwise, click on that network connection. Next, select properties. If there is not an AEGIS Protocol on the list, the driver needs to be reinstalled. Otherwise, make sure the AEGIS Protocol is selected by a check mark.

 

LEAD Technologies Inc. V1.01

 

For Windows 2000 users:

In the Start menu, click on settings, and then Network and Dialup Connections. There should be a new local area connection among the items. If there is not, reinstall the client and the driver. Otherwise, right click on that network connection and choose properties. If there is not an AEGIS Protocol on the list, the driver needs to be reinstalled. Otherwise, make sure the AEGIS Protocol is selected by a check mark.

Question: The Aegis Protocol appears, but I still don’t get the icon with four bars. How can I fix this?

 

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Answer: Make Sure the adaptor is turned on. This can be done by right clicking on My Computer. Select Manage. The above window should appear. Click on services (highlighted above in blue). In the right half of the window, choose 802.11 WLAN Configuration Service, right click on it, and select Properties. The window below should appear. Click on Start below Service status. It should work now.

 

LEAD Technologies Inc. V1.01

 

Question : I use my computer with a different internet service at work, but I can’t log into TFA-Wireless at home. What do I do?

Answer : Some internet providers recommend software, firewalls, etc as part of their package. If you are using a work computer, these may already be installed. These can be incompatible with your wireless adapter. If the adapter connects for a short while, before being cut off, this may be the case. Try disabling your installed firewall or spyware protection and see if the device works afterwards. The signal strength in the room with your computer may also be the problem

Question : During rain my internet connection regularly goes out. Is this normal?

Answer : Water on houses, leaves, and in the air will interfere with the signal across our network. Rain and lightning can also contribute to power outages, which may turn off power to our antennas. Since we are a nonprofit research group we do not have the resources of a commercial internet provider, so it may take some time to repair our network. It should be back in operation within a few days. Please be patient. If you must have access to your email or other sites, the library on Keller and Evergreen offers internet access, or consider a dial-up internet service provider for emergencies.

Question: I am right next to an antenna, but my laptop receives a poor connection. How can I fix this?

Answer: Many laptops come with a wireless card, but they usually transmit no more than 25 mW of power. Because of tree cover, walls, and other obstacles, even if it appears that there’s little in the way between your computer, and the antenna, it may be enough to greatly reduce your connection speed. We strongly recommend using a 200 mW bridge or adaptor to connect with our network. Given specific conditions, the wireless card in a laptop may be fine.

Question : My cordless phone and television have received worse reception since I set up my wireless adapter. Is there any way to fix this problem?

Answer : Because of the frequencies used by wireless devices, they often interfere with certain cordless phones, radios, and television antennas. If any of your electronic appliances are experiencing problems, try using your wireless adapter in a different room from your other electronic equipment.